Lajoie Analytics LLC ("we", "us", or "our") operates the Coatbase software application. This Privacy Policy explains how we collect, use, and protect your information when you use our software and services.
1. Information We Collect
Account Information
When you create an account or purchase a subscription, we collect:
- Name and email address
- Billing information (processed securely through Stripe)
- Company name (optional)
Usage Data
We automatically collect certain information when you use Coatbase:
- License activation and validation requests
- Software version and update status
- Basic system information (OS version, hardware ID for licensing)
- Error reports and crash logs (if you opt in)
Application Data
If you enable cloud backup, we store:
- Paint formulas and formula libraries
- Mix history and job records
- Inventory data
- User preferences and settings
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Coatbase software
- Process payments and manage your subscription
- Validate software licenses
- Provide cloud backup services
- Send important updates about the software
- Respond to support requests
- Improve the software based on usage patterns
3. Data Storage and Security
Your data is stored securely using industry-standard practices:
- All data is encrypted in transit using TLS 1.2+
- Cloud data is encrypted at rest using AES-256
- Payment information is handled by Stripe (PCI-DSS compliant)
- We do not store credit card numbers on our servers
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Stripe (payments), cloud hosting providers
- Legal Requirements: If required by law or to protect our rights
5. Your Rights
You have the right to:
- Access and export your data at any time
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of non-essential communications
To exercise these rights, contact us at privacy@lajoieanalytics.com.
6. Data Retention
We retain your data for as long as your account is active. After subscription cancellation:
- Account data is retained for 90 days (for reactivation)
- Cloud backup data is retained for 30 days
- You can request immediate deletion at any time
7. Children's Privacy
Coatbase is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the software.
9. Contact Us
If you have questions about this Privacy Policy, contact us at:
Lajoie Analytics LLC
Email: privacy@lajoieanalytics.com
Rhode Island, USA